Orders are generally shipped within 24 hours of confirming your payment. Time varies depending on the shipping method chosen (PAC, SEDEX, etc.)

Just click on the link “My account” and follow the steps.

Access the “My Addresses” option under “My account“

The tracking code with the post office will be sent to your registration email and will also be recorded in the order information in your account.

We do not store nor have access to our customers' card information.

Yes, but the tax is already included in the final value of the product (according to current regulations)

Yes, we ship worldwide. However, import taxes are the sole responsibility of the buyer.

Loja das Pedras Brasileiras makes every effort to ensure that the product reaches you in the best possible way, always striving for perfect quality and full customer satisfaction. In return for the trust that consumers place in the brand, we have edited this exchange and return policy based on the Consumer Protection Code.

Any and all exchanges or returns, for any of the reasons indicated in this return policy, must be communicated to the Customer Service Center, via email [email protected].

If you obtained a discount on your purchase, relating to a promotional action or a discount coupon, the refund will consider the discount granted. If the product reaches the consumer with any type of damage, we suggest that you do not accept delivery and notify us immediately.

Occurrences involving withdrawal, exchange or refund due to a defect in the product or operational error at Loja das Pedras, such as shipping to an address different from that stated or in incorrect quantities, must be reported within 30 (thirty) calendar days after receipt of the order. product. Requests made after the deadline will not be accepted.

In the case of a return and/or cancellation requested on the customer's initiative and without a reason justifying the situation, the return shipping costs will be your sole responsibility.
If the request occurs after the merchandise has been sent to the company responsible for delivery, shipping will also be the responsibility of the customer.
In the event of a problem with the product, such as an error in sending the requested product or any other error for which Loja das Pedras is responsible, shipping will be the sole responsibility of Loja das Pedras.

Every exchange request will be analyzed by Loja das Pedras, taking into account the information provided by the customer in the exchange/return email. If the fact is proven, Loja das Pedras will take all measures for shipping as quickly as possible, by sending the refusal document with signature by the purchaser.